1. Information We Collect

To provide you with the best possible gaming experience, we collect various types of information from you, including:

1.1 Personal Information

When you register for an account with SpinBet, we collect personal information such as:

• Full Name: To identify you and verify your account.
• Date of Birth: To ensure you meet the minimum legal age for gambling (18 years in New Zealand).
• Email Address: This is for communication purposes, including account updates and promotions.
• Phone Number: To contact you regarding account issues or for security verification.
• Postal Address: To confirm your residency and for compliance with legal obligations.

1.2 Payment Information

To facilitate deposits and withdrawals, we collect payment details such as:

• Bank Account or Card Information: This includes credit or debit card numbers and associated details like expiry dates, or information about your e-wallet or bank account.
• Transaction History: We track all transactions made on your account, including deposits, bets, wins, and withdrawals.

1.3 Technical Information

To enhance our platform and ensure security, we collect technical data when you interact with SpinBet, including:

• IP Address: This helps us verify your location and ensure compliance with jurisdictional laws.
• Device Information: We track the type of device, operating system, and browser you use to access our services.
• Usage Data: We monitor your activities on our website, such as pages visited, time spent, and links clicked.

2. How We Use Your Information

The personal information we collect serves several purposes, all of which aim to provide you with a secure and personalized gaming experience:

2.1 Account Management

We use your personal data to create and manage your account. This includes processing your registration, verifying your identity, and enabling you to access our gaming platform.

2.2 Payment Processing

Your payment information is used to facilitate deposits and withdrawals on SpinBet. We ensure that all financial transactions are processed securely using industry-standard encryption methods.

2.3 Regulatory Compliance

As a New Zealand-licensed gaming operator, SpinBet is subject to strict legal and regulatory obligations, including anti-money laundering (AML) and counter-terrorism financing laws. We may use your personal information to comply with these laws, including identity verification and transaction monitoring.

2.4 Communication

We use your email address and phone number to communicate important updates regarding your account, promotional offers, and any changes to our policies. You can opt-out of promotional emails at any time, but we may still send essential service-related communications.

2.5 Website Improvements

We analyze technical and usage data to improve our website’s performance and your overall user experience. This may include troubleshooting issues, enhancing security, and optimizing website navigation.

3. Data Sharing and Disclosure

SpinBet respects your privacy and will not sell or rent your personal information to third parties. However, there are circumstances where we may share your data:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist in the operation of our platform. These include payment processors, verification services, and IT support. These service providers are bound by strict confidentiality agreements and are only permitted to use your data as necessary to provide their services.

3.2 Legal Obligations

We may disclose your personal information if required by law, such as in response to a court order or a request from regulatory authorities. We may also share information to prevent fraud, money laundering, or other illegal activities.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of SpinBet, your personal data may be transferred as part of the business assets. If this occurs, we will ensure that your information remains protected under this Privacy Policy.

4. Data Security

SpinBet is committed to safeguarding your personal information and employs a variety of security measures to protect your data from unauthorized access, alteration, or disclosure:

4.1 Encryption

We use SSL (Secure Socket Layer) encryption technology to protect the transmission of sensitive information, such as your payment details. This ensures that your data is securely transferred between your device and our servers.

4.2 Firewalls

Our servers are protected by firewalls, which act as a barrier against unauthorized access. This ensures that only authorized personnel can access your data.

4.3 Access Control

Only authorized SpinBet employees or contracted service providers with a legitimate need have access to your personal information. We enforce strict access control measures to ensure that your data remains secure at all times.

4.4 Regular Audits

We conduct regular audits and security assessments to identify vulnerabilities and implement necessary upgrades to our systems. This ensures that our security protocols are up-to-date and effective against potential threats.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, such as maintaining your account or complying with legal obligations. After this period, your data will be securely deleted or anonymized.

If you close your account with SpinBet, we will retain only the data required to meet our legal and regulatory obligations, such as transaction records for tax or anti-money laundering purposes.

6. Your Rights

As a SpinBet user, you have certain rights regarding the personal information we hold about you:

6.1 Access to Information

You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a commonly used format.

6.2 Correction of Information

If any of your personal information is inaccurate or outdated, you have the right to request its correction. You can update most of your account details directly via your account settings, or by contacting customer support.

6.3 Deletion of Information

You have the right to request the deletion of your personal data, provided we are not legally required to retain it. Upon receiving such a request, we will securely delete or anonymize your information.

6.4 Opt-out of Marketing Communications

If you no longer wish to receive promotional emails from SpinBet, you can opt out by following the unsubscribe link in any of our marketing emails. You may also update your preferences in your account settings.

6.5 Restriction of Processing

In certain circumstances, you have the right to request that we restrict the processing of your personal information. This may apply if you contest the accuracy of your data or believe the processing is unlawful.

7. Cookies

SpinBet uses cookies to enhance your experience on our website. Cookies are small text files stored on your device that help us recognize your preferences, track your activity, and improve site functionality.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of certain features on our website.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for the operation of our website and allowing you to access secure areas.
• Performance Cookies: Help us analyze how users interact with our site, so we can improve functionality and user experience.
• Marketing Cookies: Used to display relevant ads and promotions based on your interests and browsing behavior.

8. Changes to This Privacy Policy

SpinBet reserves the right to modify or update this Privacy Policy at any time. Any changes will be posted on our website, and the updated policy will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed about how we protect your data.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact our customer support team. We are available via email, phone, or live chat to assist you with any queries.